Privacy Policy and Personal Data

Website Operator and Contact

1. Scope

This policy explains how information is used when you visit Properties in Alanya or submit a contact, adviser question or price-change enquiry. The registered operator details and contact channels for the business acting as controller for these enquiries appear below.

2. Information We Receive

We process the name, email address, phone number, subject and message you enter in forms. Property enquiries may also include the listing reference, URL, title, form language and price displayed at the time. Please do not send identity documents, payment card details or sensitive personal data through these forms.

Session details, timestamps and technical security records may be used to operate the service and prevent abuse. Hosting and email infrastructure may also generate technical records needed to operate their services.

3. Purposes

Your information is used to receive and answer your enquiry, discuss a property or service, provide the contact you requested, prevent technical problems and abuse, and protect rights where needed. Sending a form does not automatically subscribe you to advertising or a newsletter.

A price-drop form sends an enquiry about the property to our team. By itself, it does not activate automatic price monitoring or recurring notifications.

4. Collection and Legal Grounds

Information is collected electronically through website forms, email and other contact channels you initiate. Depending on the request, processing relies on Turkish Law No. 6698 Article 5/2(c) for actions directly related to entering into or performing a contract, 5/2(e) for establishing, exercising or protecting a right, and 5/2(f) for managing enquiries and service security without overriding your fundamental rights and freedoms. Article 5/2(ç) applies where a legal obligation requires processing.

Where an additional activity requires explicit consent, it is requested separately for that activity. The contact request confirmation is not a separate marketing permission.

5. Recipients

Form messages are sent through the existing email infrastructure to the authorised team handling your request. Hosting, email and technical support providers may process data to the extent needed for their services. Disclosure to authorities is subject to applicable legal requirements.

If you choose an overseas communications platform or infrastructure is provided abroad, international-transfer requirements also need to be considered. Form confirmation is not treated as blanket permission for every international transfer.

6. Retention and Security

Form messages are handled in the email system; the website does not create an additional admin-panel message inbox. Correspondence and other records should be retained only as long as required to follow up the enquiry and meet applicable obligations. Deletion, destruction or anonymisation applies when the purpose and valid retention grounds end.

Expiring technical records help prevent repeated sending and abuse. Access controls and security measures are used, but absolute security for internet transmission is not guaranteed.

7. Cookies and Browser Storage

A session cookie supports form security and session continuity. The PIA_CURRENCY cookie remembers your selected currency for up to 180 days. Favourite listing IDs are stored in your browser under pia-property-favorites; clear your favourites or browser data to remove them.

Your browser lets you delete or restrict cookies and local storage, which may affect preferences and forms. If advertising or non-essential analytics tools are introduced, their information and any required choices should be provided separately.

8. Maps, WhatsApp and External Links

Maps, WhatsApp and social links may take you to third-party services. Activity on those services is also governed by their own privacy terms. Share only the information needed for your enquiry.

9. Your Rights and Requests

Under Article 11 of Turkish Law No. 6698, you may ask whether your data is processed, request information, learn its purpose and whether use matches that purpose, and learn who receives it. You may request correction of inaccurate or incomplete data and deletion or destruction where the conditions apply. Rights also include notification of those actions to recipients, objection to an adverse result based solely on automated analysis, and compensation for damage caused by unlawful processing.

Use the contact channels below to submit a request. Depending on the request and applicable procedure, additional information to verify your identity may be needed. Requests are considered under applicable time limits and procedures; do not send unnecessary sensitive documents.

10. Updates

This policy may change when data use, tools or contact processes change. The current version and its update date are published on this page.